Return and Refund Policy

Effective Date: [1 Aug.2023]

Thank you for shopping at Gatrim by Gatrim Herbonatural Biosciences (OPC) Pvt. Ltd. We value your trust and are committed to providing the highest quality herbal products. Before making a purchase on our website (, please take a moment to review our Return and Refund Policy. By placing an order, you agree to the terms and conditions outlined in this policy.

1. Returns for Damaged Goods Only

We take great care in packaging and delivering our herbal products, but we understand that there may be instances of goods arriving in a damaged condition. If you receive a damaged product, please contact our Customer Support Team at within 7 days of receiving the product. We will require you to provide clear photographic evidence of the damaged product. Once verified, we will either replace the damaged product or issue a refund, at our discretion.

2. No Refund and Return Policy

For reasons related to health and safety, we do not accept returns or provide refunds for products , unless there is a manufacturing defect or damage. We strive to ensure that our products are of the highest quality and meet all regulatory standards. In case you have concerns about your purchase, please contact us at with the relevant details, and we will do our best to assist you.

3. Shipping Policy is committed to excellence, and the full satisfaction of our customers. proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact
delivery times. also offers same day dispatch.

  • SHIPPING: All orders for our products are processed and shipped out in 4-10 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
  • WRONG ADDRESS DISCLAIMER: It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
  • UNDELIVERABLE ORDERS: Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.
  • LOST/STOLEN PACKAGES: is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.
  • IMPORT DUTY AND TAXES: When dealing with you have the following options when it comes to taxes as well as import duties: You will be required to settle the requisite fees when the items are arriving in the destination country.
  • ACCEPTANCE: By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.
  • CONTACT INFORMATION: In the event you have any questions or comments please reach us via the following contacts:
    Phone - | +91-9079620336


4. Delivery Charges

Delivery charges for your orders will be determined according to the policy of the platform through which you make your purchase. These charges may vary depending on your location, the weight of the products, and the chosen delivery method. Please review the delivery charges on the platform you use for the most accurate and up-to-date information.

5. Price Changes

We reserve the right to adjust the prices of our products without prior notice. All product prices are subject to change, and any changes will be reflected on our website. Prices may vary due to factors such as market conditions, availability of ingredients / raw materials and production costs.

6. Dispute Jurisdiction

In the event of any dispute or legal matter arising from your purchase of Gatrim products, the jurisdiction for resolution shall be Kota, Rajasthan, India. Both parties agree to submit to the exclusive jurisdiction of the courts in Kota, Rajasthan.

Please note that this Return and Refund Policy is subject to change at our discretion. Any updates will be reflected on our website, and we encourage you to review this policy periodically.

If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact us at for assistance.

Thank you for choosing Gatrim for your herbal product needs.

[Company Name: Gatrim Herbonatural Biosciences (OPC) Pvt. Ltd.]


[Customer Support Email:]

[Effective Date: [1 Aug.2023 ]]